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What is roaming?
Roaming is the use of your mobile phone in a foreign country. For instance, if your phone is registered in France and you travel abroad, your phone will in most cases automatically switch to a network within the destination country; all calls made and received on these networks are considered to be 'Roaming'. You can choose which network to roam on by selecting a network on your handset.
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What is the benefit for me as a member?
You can earn miles or points while you are roaming on participating networks of Travelling Connect. In order to earn miles or points you only need to register once and switch your GSM phone manually to one of these networks after arrival. In addition, you can register up to three additional phone numbers to your account on which you can earn miles or points. These may be mobile numbers of your spouse, friends or family. Miles or points earned as a result of the use by those mobile phones will be credited to your account.
Click here for an overview of all countries
(and participating mobile operators) where you can earn rewards when making calls abroad.
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How do I register?
You can enrol online. If you would like to enrol online choose the loyalty program on the home page you want to earn miles or points
when making calls abroad.
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In which countries and on what networks can I earn miles or points?
Click here for an overview of all countries
(and participating mobile operators) where you can earn rewards when making calls abroad. Miles & More members are not eligible to earn miles in Italy.
Remember to always select the participating mobile operator when you arrive in your destination country to be eligible to earn rewards when making calls.
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How do I manually switch networks on my phone?
By clicking on the link
How to switch your mobile phone manually you can view how to select a mobile network with your phone.
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Can I earn miles or points with all different kinds of mobile handsets?
Yes, the roaming service is available with all type and brands of GSM handsets that allow the manual switching of networks
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Can I earn miles or points if I have a contract with a network other than the participating mobile networks?
Yes, the roaming service is independent of your own mobile provider; you will earn miles or points as long as you have registered for
one of the participating loyalty programs and as long as you can log on and roam with the participating networks.
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Can I earn rewards in all countries where Travelling Connect has an affiliated mobile operator?
Yes
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How come I can't use my phone abroad?
Your own mobile service provider has to allow you to use other mobile networks. You are advised to contact your mobile service provider to verify.
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How come I can't find or select the participating network when trying to manually select?
The mobile phone displays all the networks that broadcast a signal to the mobile.
If the participating networks are not displayed the following can be the case:
- 1. You can not manually select a participating mobile operator as long as you have not arrived in the destination country. As soon as you do arrive in your destination country, you should manually select the participating mobile operator when making calls to be eligible to earn rewards
(Click here
for an overview of all particpating mobile operators);
- 2. The participating mobile operators may not always appear on your screen under their current brand name. For a complete overview of former names of participating mobile operators click here
(former names are listed at the bottom of the page)
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Can I earn miles or points with a prepaid subscription?
You can earn miles or points with a prepaid as well a contract subscription.
Prerequisite is that your own mobile service provider enables you to use your phone abroad.
If this is not possible contact your own mobile service provider.
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What are the costs of using one of the participating mobile networks?
All participating mobile networks do not charge participants of this program a surcharge.
The costs for using the network of one of the participating mobile operators vary between mobile service providers.
You're advised to contact your mobile service provider.
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Will my personal information be protected?
All parties involved including the mobile operators will protect your data according to the provisions of the Directives 95/46 EC and 2002/58 EC relating to privacy,
as well as with the rules of the legislation implementing the directive in the countries where the mobile operators have their establishment.
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What should I do if I did not receive my miles or points?
It is important that you manually select one of participating networks and make calls on one of the participating networks.
It is not uncommon for your handset to automatically switch networks in order to provide a stronger signal.
Only those calls made roaming on the partner networks will be eligible. In order to verify calls,
you may be asked to submit the information that displays your calling details, this information can be provided by your own mobile service provider.
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How long does it take before my rewards are credited to my account balance?
It may take up to 30 days after the month in which your calls eligible for rewards were made before your miles or points
are credited to the account balance with your chosen loyalty program.
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What should I do when my mobile phone number has been changed.
Go to "Manage Your Account". Enter your mobile phone number and membership number to view and change your account details.
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What should I do when I want to change a mobile phone number registered to my account?
Go to "Manage Your Account". Enter your mobile phone number and membership number to view and change your account details.
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Can I earn miles or points with the roaming service if I am already registered for another loalty roaming service?
No. If you prefer to earn miles or points with another loyalty program, please select "Manage Your Account". Enter your mobile phone number and membership
number to view and change you account details.
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How can I stop earning miles or points with roaming?
Go to "Manage Your Account". Enter your mobile phone number and membership number to view and change your account details.
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Do I need to fly with the airline of my frequent flyer program to be eligible to earn miles when making calls?
You will earn miles whenever you select the participating network when making calls abroad, irrespective of your mode of transportation.
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Do I have to stay in a hotel of my frequent traveller program to be eligible to earn points when making calls?
You will earn points whenever you select the participating network when making calls abroad, irrespective of the hotel(s) you stay in.
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I changed my mobile phone number and I did not receive all the rewards I am entitled to. Why is that?
If you change your mobile number, rewards for calls made during a period of up to 30 days before such change was made can not be designated
to your account. It is recommended that you change your mobile phone number as little as possible. If you do need to change your mobile phone number,
it is recommended that you do so at the beginning of the calendar month, rather than at the end of it.
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For the use of which services will I be earning rewards when making calls abroad with affiliated operators?
You will be receiving rewards for each minute of calls that you initiate, whether local, national or international calls
(so called mobile origination). Calls that you receive on your mobile phone are not eligible for earning miles (so called mobile termination).
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I have a contract with a mobile provider from the USA and I can not manually select the affiliated operator on my mobile handset
when Im in my destination country. What is going on?
A number of mobile providers from the USA prohibit the manual selection by the end-user of an other network than the one preferred by your (USA) provider.
This is not under the control of the affiliated mobile operator in the destination country nor under the control of Travelling Connect.
Please contact the customer service centre of your own (USA) mobile provider if you experience problems with manual selection.
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I am in my destination country and I have difficulty manually selecting the affiliated operator to earn rewards when making calls. What should I do?
A few mobile providers prohibit the manual selection by the end-user of an other network than the one preferred by that mobile provider.
Your mobile provider may be one of these few providers. As a result, you may experience difficulties when manually selecting the operator of
your choice when traveling abroad. This is not under the control of the affiliated mobile operator in the destination country nor under the control of
Travelling Connect. We recommend end-users to try at least three times to manually select the operator of your choice before giving up. More often than not,
your own mobile provider will allow you to select the network of your choice when you try more than one time.
We also recommend you to contact the customer service centre of your own mobile provider when you experience problems with manual selection.
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